Where are you located?

We are located at shop 16B Waterloo Street Narrabeen, next to The Whole Leaf Cafe.

Do you offer gift vouchers?

Yes, we do! Gift vouchers can be purchased both in-store and online.

To purchase a digital voucher, please click here. To purchase a voucher in-store, please contact us before you visit to ensure we are at the salon, as the salon operates by appointment only. Alternatively, you can allocate a time slot here via the online booking system to ensure we are available and not with a client when you visit.

I popped by the salon, but you weren’t there during opening hours?

Apologies if you missed us! As we are by appointment only, please contact us prior to popping by the salon to ensure we are available. You can organise appointments and collection times via our online booking system. If you wish to create a booking, pick up a product or a physical voucher, please book here. If you wish to purchase a digital voucher, please click here.

I’m currently taking Roaccutane. Will you treat me?

The treatments available to you will depend on the service you're interested in and whether you're currently taking Roaccutane. Roaccutane is a powerful prescription medication that significantly affects the skin, which is why waxing and invasive treatments are not recommended during use or up to six months after completing treatment.

Suitable options during this period (with your healthcare provider’s approval) may include: PRIN Lymphatic Facial, Signature Facial, Express Facial, Tinting and LED Light Therapy.

To ensure your safety and avoid any adverse reactions, please inform your therapist if you have started or stopped Roaccutane at any point.

Do you offer Afterpay?

Yes, by bianca. Skin and Beauty offers Afterpay in-store.

Can I be treated if I’m pregnant / breastfeeding?

Yes! Most of the treatments we offer are suitable for pregnant/breastfeeding clients. You will always be notified if you cannot get a specific treatment whilst pregnant/breastfeeding.

We also recommend seeking advice from your healthcare professional regarding treatments while pregnant/breastfeeding prior to booking.

Can I bring my child to my appointment?

Out of courtesy to each client who visits by bianca. Skin and Beauty, we kindly ask that you do not bring any children under the age of 10 to the salon (including newborns and prams). Whilst we understand it can be tricky to organise your little ones, our space is not child-safe or appropriate at this point in time.

What is your cancellation policy?

We require a minimum of 24 hours' notice for all appointment changes or cancellations. Any changes or cancellations during this timeframe will result in your deposit being forfeited. No-shows will be charged 100% of the appointment fee and will be blocked from making any future online bookings.

Can’t see your question?

For more information please visit our contact page here.